Shipping & Return Policy
POSTAGE
Christmas Deliveries Notice
Our favoured carrier is Royal Mail. However the ongoing strike action has required us to use alternative carriers too, namely DPD and EVRI.
Whilst all have proved to be reliable the extra traffic going into DPD and EVRI due to the Royal Mail strikes has in our experience resulted in delays.
With this in mind we feel we need to be especially prudent in relation to Christmas deliveries.
Therefore our cut off to guarantee delivery in time for Christmas is THURSDAY 15th DECEMBER.
Whilst we will continue to ship any orders beyond this point we would caution these may not arrive before the 25th December.
If we can be of any further assistance please don't hesitate to get in touch at info@edinburghmercantile.co.uk
Wishing you all a very happy and peaceful festive season and our warmest wishes for the New Year.
David & Roz X
Standard Shipping
We aim to dispatch your goods the next working day (Saturday and Sunday are not classed as working days by our couriers). Please allow 3-5 days for your order to arrive. Contact us at info@edinburghmercantile.co.uk if it does not arrive within this time period and we’ll endeavour to resolve any issue.
We charge £5 for UK postage & packaging on any order irrespective of the size of your parcel. We always use a certified courier or Royal Mail whom we trust to deliver safely and securely. Orders may require a signature upon delivery; this ensures that your parcel ends up exactly where it needs to be. Each parcel has a tracking number that we pay close attention to throughout its journey.
For local Edinburgh orders we are pleased to be working with Farr Out Deliveries - “Edinburgh’s raddest cargo bike courier. Scaling hills and surfing cobbles to deliver goods around Edinburgh city.”
For INTERNATIONAL SHIPPING we are very happy to calculate postage costs for you. Please email info@edinburghmercantile.co.uk with the item details and the postal delivery address. We cannot take responsibility for any customs charges. Please research if these charges apply to your particular country prior to placing your order. It is your responsibility to pay for those.
All of our packaging is recycled & recyclable. For fragile items we use GeamiWrapPak® paper to ensure your products reach you in perfect and beautiful condition. Caring for our environment is very important to us. Please try to recycle your packaging.
RETURNS
We hope that you will love our products and that they become treasured over time. However, we do appreciate that there may be an instance where you wish to return something. If you are not entirely satisfied with your products we are happy to accept returns within 14 days of the original purchase date. Products must be unused, undamaged and in the original packaging.
Please email us promptly at info@edinburghmercantile.co.uk if you do feel you’d like to return your products. Unfortunately we are unable to cover the return postage cost. It is your choice to decide how to return your goods. We strongly advise you to insure your parcel as we are unable to issue credit for goods which are lost or damaged in transit. Please note that the parcel is your responsibility until it reaches us so please re-package goods as securely as you can and ask for proof of postage from your post office or courier.
Please allow at least 7 days for us to process your return. Any postage costs for the original order sent from us to you are non-refundable. Your refund or exchange will be for the cost of goods only.
We are unable to offer a refund or exchange if 14 days lapse from the original purchase date.
In the unlikely event that you receive broken or defective goods please photograph the damage and email us within 2 days of receipt to info@edinburghmercantile.co.uk We will do everything we can to rectify the issue.