Penco Timber Pencil Refill

POSTAGE

Standard Shipping

We aim to dispatch your goods the next working day (Saturday and Sunday are not classed as working days by our couriers). Please allow 3-5 days for your order to arrive. Contact us at info@edinburghmercantile.co.uk if it does not arrive within this time period and we’ll endeavour to resolve any issue.  

We charge £5 for UK postage & packaging on any order irrespective of the size of your parcel. We always use Royal Mail or a certified courier whom we trust to deliver safely and securely. Orders may require a signature upon delivery; this ensures that your parcel ends up exactly where it needs to be. Each parcel has a tracking number that you will receive and that we pay close attention to throughout its journey.

For INTERNATIONAL SHIPPING we are very happy to calculate postage costs for you. Please email info@edinburghmercantile.co.uk with the item details and the postal delivery address. (Pease note due to recent legislative changes we are not currently shipping to mainland Europe). We cannot take responsibility for any customs charges. Please research if these charges apply to your particular country prior to placing your order. It is your responsibility to pay for those.

All of our packaging is recycled or recyclable. For fragile items we use GeamiWrapPak® paper to ensure your products reach you in perfect and beautiful condition. Caring for our environment is very important to us. Please try to recycle your packaging.

RETURNS

We hope that you will love our products and that they become treasured over time. However, we do appreciate that there may be an instance where you wish to return something. If you are not entirely satisfied with your products we are happy to accept returns if notified within 14 days of the original purchase date. Products must be unused, undamaged and in the original packaging.  

Please email us promptly at info@edinburghmercantile.co.uk if you do feel you’d like to return your products. Unfortunately we are unable to cover the return postage cost. It is your choice to decide how to return your goods. However we strongly recommend you to use a fully tracked service with insurance as we are unable to issue credit for goods which are lost or damaged in transit. Please note that the parcel remains your responsibility until it reaches us so please re-package goods as securely as you can and ask for proof of postage from your post office or courier.

Please allow at least 7 days for us to process your return / refund. Please note any postage charges incurred for the original order sent will be refunded providing all items purchased on the order are being returned.

We are unable to offer a refund or exchange if we are not notified within 14 days from the original purchase date.

In the unlikely event that you receive broken or defective goods please photograph the damage and email us within 2 days of receipt to info@edinburghmercantile.co.uk  We will do everything we can to rectify the issue to your satisfaction.